In our commitment to providing an exceptional customer experience, we allow requests for the exchange or return of products purchased through us. The exchange or return process is governed by the following terms and conditions:
Eligibility Period: Customers have the right to request an exchange or return within 3 days of receiving the order. Requests must be submitted via WhatsApp in cases of damage or manufacturing defects.
Store Responsibility: If the exchange or return is due to a store error or the delivery of an incorrect item, the customer will not be charged any return or exchange fees.
Conditions for Acceptance: The store accepts returns or exchanges provided that:
The product is unused and no benefit has been derived from it in any way.
The product has not been damaged or affected by any defects due to improper storage or misuse by the customer.